Privacy Policy

Effective Date: 12/23/2024

Your Privacy Matters to Us

At 2nd Mile Repair (referred to as “we,” “our,” or “us”), we value the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and protect your information when you visit our shop, contact us, or use our services. By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We collect information from you when you:

Visit our shop for vehicle repair or maintenance services
Book an appointment online, over the phone, or in person
Use our website, contact forms, or other communication tools
Interact with our customer service representatives or technicians

The types of information we may collect include:

Personal Information: Name, address, phone number, email address, vehicle information (make, model, year, VIN), and other contact details.
Payment Information: Credit card details, billing address, and payment history for services rendered.
Vehicle Information: Maintenance records, repair history, diagnostics, and service preferences.
Website Information: IP address, browser type, and usage data when you visit our website.

How We Use Your Information

We may use the information we collect for the following purposes:

Service Scheduling & Fulfillment: To schedule, confirm, and provide vehicle repair and maintenance services.
Customer Support: To respond to your inquiries, provide estimates, and manage appointments.
Payment Processing: To process payments for services rendered and provide receipts.
Communication: To send you service updates, reminders, promotional offers, and customer satisfaction surveys.
Vehicle Maintenance Records: To keep a record of your vehicle’s service history and provide recommendations for future maintenance.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers or partners for the following purposes:

Third-Party Service Providers: We may share your information with third-party providers, such as payment processors, towing services, or diagnostic tool providers, to facilitate the services you have requested.
Legal Requirements: We may disclose your information if required by law, in response to a court order, or to protect our legal rights.

How We Protect Your Information

We take the security of your personal information seriously and have implemented appropriate measures to protect it. These measures include:

Data Encryption: We use encryption to protect your personal and payment information during transmission.
Access Controls: Only authorized personnel have access to your personal information.
Secure Payment Processing: We work with trusted payment processors to ensure your payment information is handled securely.

Your Choices

You have certain rights regarding your personal information, including:

Access & Correction: You may request access to or correction of your personal information by contacting us.
Marketing Communications: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our site and allow us to provide features such as appointment scheduling. You can adjust your browser settings to refuse cookies, but this may limit certain features of our website.

Third-Party Links

Our website may contain links to other websites or allow others to send you such links. Please be aware that we are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the updated policy on our website and update the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns, please reach out to us using the contact details provided on our website.